Refund Policy

Effective 12 October 2026

1. 14-day refunds

You can have a full refund of any subscription payment if you ask within 14 days of the date it was charged. This applies to your first payment and to every renewal, monthly or yearly. You don't need to give a reason.

2. How to ask

Within 14 days of the payment, either:

• email support@playlier.com from the email address you used at checkout, saying which payment you'd like refunded; or
• use the link in your Paddle receipt, or find your order at paddle.net and request a refund there.

3. How refunds are paid

Refunds are made by Paddle, our reseller and Merchant of Record, back to the payment method you used and in the currency you paid in. Depending on your bank, it can take several business days to arrive.

4. Your subscription after a refund

When a payment is refunded, the period it paid for ends and your subscription is cancelled, so you won't be charged again.

5. After 14 days

After 14 days we don't usually refund a payment, but if something has gone wrong, contact us and we'll look at it fairly. You can cancel at any time to stop future payments, and you keep access until the end of the period you've paid for.

6. Your rights under the Australian Consumer Law

This policy is in addition to your rights under the Australian Consumer Law and any other consumer laws that apply to you. For example, if Playlier has a major failure, you may be entitled to a refund at any time, not only within 14 days. See section 12 of our Terms of Service.

7. Paddle's terms

Because Paddle is the Merchant of Record for our orders, Paddle's Buyer Terms also apply to your purchase. Where this policy gives you more than Paddle's terms, we'll honour this policy.

8. Contact us

Playlier Pty Ltd, ABN 57 698 532 731, Victoria, Australia. Email: support@playlier.com.